Terms & Conditions

Terms of Service

Lume Sculptures
Last Updated: May 2026

These Terms of Service (“Terms”) govern your access to and use of the Lume Sculptures website, products, services, and related content. By accessing this website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use this website or purchase products from Lume Sculptures.

1. Business Information

Lume Sculptures
605 Av. Atwater #603-5
Montréal, QC H3J 2T8
Canada

Email: lumesculptures@outlook.com
Phone: 438 223 0518

2. Eligibility To Use This Website

By using this website, you confirm that:

You are at least the age of majority in your province, state, or country of residence
You are legally capable of entering binding agreements
You will use this website only for lawful purposes

You may not use this website:

For fraudulent purposes
To violate laws or regulations
To infringe intellectual property rights
To interfere with the website’s operation or security
To distribute malicious software or harmful code

3. Product Information & Availability

Lume Sculptures specializes in decorative sculptures, collectible figurines, and modern display décor products.

We strive to ensure all product descriptions, specifications, dimensions, pricing, and images are accurate. However:

Colors may vary slightly due to lighting, screens, photography, or manufacturing variations
Minor variations in finish, texture, reflective surfaces, paint details, or packaging may occur
Product availability may change without notice

We reserve the right to:

Modify or discontinue products
Adjust pricing at any time
Limit quantities available for purchase
Refuse or cancel orders at our discretion

Products are intended primarily for decorative and display purposes unless otherwise stated.

4. Orders & Order Acceptance

All orders are subject to review and acceptance by Lume Sculptures.

We reserve the right to refuse, limit, cancel, or hold any order for reasons including but not limited to:

Suspected fraud or unauthorized transactions
Payment verification issues
Pricing or inventory errors
Unusual purchasing behavior
Violations of these Terms
Requests from payment processors, banks, or Shopify

If an order is canceled after payment authorization, any approved refund will be returned to the original payment method.

5. Pricing & Currency

Unless otherwise stated:

Prices are displayed in the selected store currency
Taxes, duties, shipping fees, and customs charges may not be included in listed prices
International customers are responsible for local import duties, VAT, customs fees, or taxes

We reserve the right to correct pricing errors at any time.

6. Payment Terms

Payments are processed securely through Shopify and approved third-party payment providers.

By submitting payment information, you represent and warrant that:

You are authorized to use the payment method provided
The billing information supplied is accurate and complete

Lume Sculptures does not store full credit card information on its servers.

Orders may be delayed or canceled if payment authorization cannot be completed.

7. Shipping & Delivery

Processing and shipping times are estimates only and are not guaranteed unless explicitly stated.

Delivery times may vary due to:

Carrier delays
Customs processing
Weather conditions
High order volume
External logistical disruptions

Customers are responsible for providing accurate shipping information.

Lume Sculptures is not responsible for:

Delays caused by shipping carriers
Lost packages resulting from incorrect addresses supplied by customers
Customs delays or import restrictions

Risk of loss transfers to the customer upon confirmed delivery by the shipping carrier.

8. Damaged, Lost, or Incorrect Orders

Customers must inspect orders upon delivery.

If an item arrives damaged, defective, or incorrect:

Customers must contact us within 48 hours of delivery
Supporting photographs of the item, packaging, and shipping label may be required

Failure to report issues within a reasonable timeframe may affect eligibility for replacement, refund, or claim review.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Lume Sculptures reserves the right to:

Deny returns that do not meet policy requirements
Refuse items showing signs of use, damage, alteration, or missing packaging
Issue partial refunds where appropriate

Shipping fees are generally non-refundable unless otherwise required by law.

10. Intellectual Property

All website content is the property of Lume Sculptures or its licensors, including but not limited to:

Logos
Branding
Product names
Images
Product photography
Graphics
Text
Website design
Marketing materials

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

11. User Content & Reviews

If you submit reviews, comments, photos, social media tags, or other content:

You grant Lume Sculptures a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content for marketing or operational purposes
You confirm that your content does not violate laws or third-party rights

We reserve the right to remove content that:

Is misleading or fraudulent
Contains hate speech, harassment, or unlawful material
Violates intellectual property rights
Damages the reputation of the brand or community

12. Prohibited Activities

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to systems or accounts
Interfere with website security
Use bots, scraping tools, or automated systems without authorization
Submit false payment or identity information
Engage in abusive, fraudulent, or chargeback-related misconduct

Violations may result in:

Account restrictions
Order cancellations
Legal action
Reporting to payment providers or authorities

13. Limitation of Liability

To the maximum extent permitted by law, Lume Sculptures and its owners, affiliates, employees, suppliers, and partners shall not be liable for:

Indirect or consequential damages
Loss of profits or revenue
Business interruption
Data loss
Shipping delays
Third-party carrier issues
Website interruptions or technical failures

Our total liability relating to any order or claim shall not exceed the amount paid for the applicable product.

Some jurisdictions may not allow certain liability limitations. In such jurisdictions, liability will be limited to the fullest extent permitted by law.

14. Disclaimer of Warranties

This website and all products are provided “as is” and “as available” without warranties of any kind, except where required by law.

Lume Sculptures does not guarantee:

Continuous website availability
Error-free operation
Uninterrupted access
That products will meet every subjective expectation

Decorative products may contain handcrafted or artistic variations that are not considered defects.

15. Indemnification

You agree to indemnify and hold harmless Lume Sculptures and its affiliates from claims, liabilities, damages, expenses, or legal fees arising from:

Your violation of these Terms
Your misuse of the website
Your infringement of third-party rights
Fraudulent or unlawful conduct

16. Third-Party Services & Links

This website may contain links to third-party websites or services.

Lume Sculptures is not responsible for:

Third-party content
External websites
Payment providers
Shipping carriers
External software or applications

Use of third-party services is at your own risk and subject to their respective terms and policies.

17. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you acknowledge that personal information may be collected, processed, and stored in accordance with applicable privacy laws and our Privacy Policy.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of:

The Province of Quebec
Applicable federal laws of Canada

Any disputes shall be subject to the jurisdiction of the courts located in Quebec, Canada, unless otherwise required by applicable consumer protection laws.

19. Severability

If any provision of these Terms is found unenforceable or invalid, the remaining provisions shall continue in full force and effect.

20. Changes To These Terms

Lume Sculptures reserves the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

21. Contact Information

For questions regarding these Terms of Service, please contact: