Privacy Policy

Privacy Policy

Lume Sculptures
Last Updated: May 2026

Lume Sculptures (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, interact with our services, or make a purchase from our store.

By using this website, you consent to the practices described in this Privacy Policy.

1. Business Information

Lume Sculptures
605 Av. Atwater #603-5
Montréal, QC H3J 2T8
Canada

Email: lumesculptures@outlook.com
Phone: 438 223 0518

2. Information We Collect

We may collect personal information directly from customers, automatically through website usage, and through third-party service providers.

A. Information You Provide

When you interact with our store, we may collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment confirmation details

  • Order history

  • Customer support communications

  • Account login information (if applicable)

B. Payment Information

Payments are processed securely through Shopify and authorized third-party payment providers.

Lume Sculptures does not store full credit card information on its servers.

C. Automatically Collected Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referral URLs

  • Website interaction behavior

  • Cookie and analytics data

  • Approximate geographic location

D. Marketing Information

If you subscribe to marketing communications, we may collect:

  • Email engagement data

  • Marketing preferences

  • Interaction with promotions or campaigns

You may unsubscribe from marketing communications at any time.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders

  • Provide customer service and support

  • Verify transactions and prevent fraud

  • Communicate order updates and shipping information

  • Improve our website and customer experience

  • Personalize content and recommendations

  • Send marketing communications where permitted

  • Conduct analytics and business operations

  • Comply with legal, tax, regulatory, and platform obligations

4. Fraud Prevention & Security

To protect customers and our business, we may use automated systems, payment verification tools, and fraud detection services to:

  • review transactions,

  • identify suspicious activity,

  • verify customer information,

  • and reduce unauthorized purchases or chargebacks.

Orders identified as elevated risk may require additional verification before fulfillment.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • remember preferences,

  • improve website functionality,

  • analyze traffic,

  • measure marketing performance,

  • and personalize customer experiences.

These technologies may be provided by Shopify or third-party services such as:

  • analytics providers,

  • advertising platforms,

  • and marketing tools.

You may control cookies through your browser settings, though disabling cookies may affect website functionality.

6. Sharing Personal Information

We may share personal information with trusted third parties that help operate our business, including:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Fraud prevention providers

  • Marketing and analytics platforms

  • IT and website service providers

  • Professional advisors where required

We do not sell customer personal information to third parties.

Information may also be disclosed:

  • where legally required,

  • to comply with court orders or legal obligations,

  • to enforce our policies,

  • or to protect our rights, customers, or operations.

7. International Data Transfers

Your information may be processed or stored outside your province, state, or country, including in jurisdictions with different privacy laws.

By using our services, you acknowledge that your information may be transferred internationally where necessary for business operations.

8. Data Retention

We retain personal information only as long as necessary to:

  • fulfill orders,

  • provide services,

  • comply with legal obligations,

  • resolve disputes,

  • enforce agreements,

  • and maintain operational records.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights relating to your personal information, including the right to:

  • access your information,

  • request corrections,

  • request deletion where permitted,

  • withdraw marketing consent,

  • or request additional information about data practices.

Requests may be subject to identity verification and legal limitations.

To submit a request, contact:
lumesculptures@outlook.com

10. Quebec & Canadian Privacy Compliance

Lume Sculptures operates in Quebec, Canada and aims to comply with applicable Canadian privacy laws, including Quebec privacy requirements where applicable.

Customers may request information regarding:

  • the collection and use of personal information,

  • data access,

  • correction requests,

  • and privacy-related concerns.

11. Email Marketing Communications

If you opt in to receive promotional emails, we may send:

  • product announcements,

  • collection releases,

  • promotional offers,

  • and brand updates.

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

12. Third-Party Services & Links

Our website may contain links to third-party websites or services.

Lume Sculptures is not responsible for:

  • third-party privacy practices,

  • external websites,

  • or services not operated by us.

We encourage users to review third-party privacy policies separately.

13. Security Measures

We implement reasonable administrative, technical, and operational safeguards designed to help protect personal information.

However, no online system or electronic transmission method can be guaranteed completely secure.

Customers use the website and transmit information at their own risk.

14. Children’s Privacy

Our website and services are not directed toward children under the age required by applicable law to independently consent to data collection.

We do not knowingly collect personal information from children.

15. Changes To This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

16. Contact Information

For privacy-related questions, requests, or concerns, contact:

Lume Sculptures
605 Av. Atwater #603-5
Montréal, QC H3J 2T8
Canada

Email: lumesculptures@outlook.com
Phone: 438 223 0518